1. Returns

We want you to be delighted with your LuxeCascade purchase. If for any reason you’re not satisfied, you may request areturn under the following terms:

Eligible for Return:

• Items must be unused, unwashed, and in original packaging.
• Must be requested within 14 days of delivery.
  
• Must include a valid order number or proof of purchase.
  

Not Eligible for Return:

• Custom or made-to-order products
• Items marked as “Final Sale”
• Gift cards

How to Initiate a Return:

1. Email us at theluxecascade@gmail.com with your order number and reason.
2. Once approved, we’ll provide return shipping details.
3. Return shipping costs are the customer’s responsibility, unless the item was damaged or incorrect.

We recommend using a trackable shipping service for all returns. LuxeCascade is not responsible for lost packages.

2. Refunds

Once we receive and inspect your return:

• We’ll notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original method of payment within 5–7 business days.
• Shipping charges are non-refundable.
  
  3. Order Cancellations
  Orders may be cancelled within 12 hours of placement.
  To cancel your order, email us at theluxecascade@gmail.com with the subject line: CANCEL ORDER – [Your Order Number].

Once the order has been processed or shipped, it cannot be cancelled. In such cases, please initiate a return after delivery.
4. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
● Contact us within 48 hours of delivery at theluxecascade@gmail.com with Subject Line :DAMAGED/INCORRECT ITEM – [Your Order Number]
●   Please attach photos of the damaged item and packaging.
●   We will offer a full refund or replacement, including shipping costs, as applicable.

5. Contact Us

For any questions or concerns, feel free to reach out:

📧 Email: theluxecascade@gmail.com
 📍 Based in: Toronto, Canada
🕒 Response Time: 24–48 hours (Monday to Friday)